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dbrand’s Damascus skins cause cell signal issues for some, but the company promises to make things right

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Over the past few days, we’ve seen reports of dbrand’s new Damascus skins impairing cell signaling performance. The company has confirmed that certain wrap-around Precision Fit versions of the new skin are affected due to the thousandths of a metal additive used to create the “holographic” reflective effect. Extensive testing is underway to better understand the problem, and the company is committed to finding the right solution for its customers.

Start reporting a problem Trickery More than Last two of Work, dbrand confirms that the customer has contacted their support line for help with a problem. As we said, further testing is underway, but the problem seems to be caused by the metallic additive used on the new, shiny, patterned Damascus skin responsible for the so-called “holographic” reflective effect. This material is only one part per thousand of the whole product and has a very low conductivity, but in some cases it is enough to affect the cellular signal strength of a device, essentially creating a very weak Faraday cage around cell phones.

Influenced Damascus colors.

Testing of the issue is ongoing, but in investigation so far (full details are included in the PDF included here), dbrand has found that the issue does not affect Damascus skins applied to laptops or game consoles. , or AirTags. Also, the Triple Black Damascus color isn’t affected as it doesn’t contain any metallic additives, and only the “Precision Fit” wraparound skin that covers the frame/antenna of some devices has issues. The “standard fit” that only covers the back side shouldn’t cause problems with cellular signals or even a grip case with Damascus skin. In most cases, the problem affects the performance of the cellular network. In our tests so far, we have not observed any problems with wireless charging or NFC. Although some reports mention reduced Wi-Fi or Bluetooth performance, the volume of these reports is small, and the anecdotal nature of public testing conducted so far is not sufficient to determine whether other types of wireless signals are still affected.

Dbrand admits that they did not know that the test had a problem in their statement to us. The company did field tests, but the problem went unnoticed as it was limited to dense urban areas where signal strength was fairly strong. Upon closer inspection, however, dbrand reveals issues that the data did not initially detect.

The Damascus skin with the “Precision Fit” skin style on the left is mostly affected by what I’ve tested so far. “Standard” skins don’t seem to cause problems.

To solve the problem, dbrand is doing two things. Any skins that may be causing the problem (such as the 69 “Precision Fit” skins from the Damascus line except the Triple Black color) are no longer available for purchase, and affected customers will be contacted via email with a solution to the problem. The company doesn’t know what the solution is yet, and is conducting further testing and analysis over the next 72 hours. Perhaps in order to better understand the nature of the problem, we can determine what kind of solution is being offered to the customer. But we should point out that dbrand has a good track record of doing the right thing for its customers. Original grip case manufacturing issues, the company sent replacements to all affected customers.

The statement dbrand gives us for further information is included right below.

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