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Facebook recalling 4 million Oculus Quest 2 headset components

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The company voluntarily recalls the “removable foam facial interfaces” for the devices (a piece that sits around the user’s eyes and nose and acts as a cushion between the headphones and their face) after more 5,000 users reported it caused skin irritation and 45 users needed medical attention, according to the CPSC. Reactions included rashes, swelling, burning, itching and hives, the agency said.
It is a rare memory for Facebook (FB) – CPSC does not list any other withdrawals from the company. While Facebook is still considered primarily a software company, Oculus headphones are an important part of your effort to popularize virtual reality technology. In addition to headphones, Facebook has spent years refining VR drivers and pushing content creators to create games and other experiences for it.
“As more people entered virtual reality with Quest 2, we began to receive reports that a very small percentage of Quest 2 customers experienced some skin irritation after using the removable foam facial interface,” he said. say Andrew Bosworth, head of Facebook’s reality labs. open letter to Oculus users on Tuesday.

Facebook introduced the Quest 2 headphones, a smaller, cheaper version of its predecessor, in September. The company first said in a December blog post that a small percentage of users had skin problems after using the device and said it would investigate.

In April, the company released an update stating that its research did not show “any contamination or unexpected substances in our manufacturing process,” but “identified some trace substances that are normally present in the manufacturing process and that could help upset the skin, and even though those levels were already below the industry standard, we very carefully changed our process to reduce them even further. ”

Facebook is perfecting its standalone VR headsets with cheaper Oculus Quest 2

Foam inserts are included when customers purchase an Oculus Quest 2 headset, which costs between $ 300 and $ 400, depending on storage options. Inserts can also be purchased individually or as part of an “adjustable package”.

Instead of sending anything to the company, customers can application a free silicone case that fits Facebook’s foam facial interface. The company is also temporarily halting sales of Quest 2 headphones for several weeks so it can start including the silicone case in the box when it is shipped to customers.

“The team and I are committed to ensuring the quality of our products and the support and continued success of our developer community, with your safety and comfort as a top priority,” Bosworth said Tuesday. “The free silicone case is part of that commitment.”

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