An essential part of any business, regardless of its size or focus, is making sure that you’re giving your customers exactly what they want from your product or service. If your product doesn’t reflect what they need, they won’t be satisfied with it and you will have lost out on an opportunity to show them how much you care about their experience. Product feedback tool help businesses understand their customers better, which can lead to increased sales and increased satisfaction overall. Let’s take a look at the five best product feedback tools available today.
Top Best Product Feedback Tools
Zonka Feedback
Zonka Feedback allows SaaS products to gather real-time feedback based on various customer experience metrics such as NPS, CSAT and CES. Their plug-n-play product feedback tool has native integrations with Salesforce, Slack, Hubspot, Mailchimp, Zapier, and 200+ online tools. There are 1000+ pre-designed free survey templates to choose which you can also customize according to your needs. The tool allows you to create smart workflows and is specifically designed to close the feedback loop. Being an omni-channel survey software, apart from in-app surveys, it also allows you to share your surveys via SMSes, website, kiosk, mobile, email, etc.
Meetup
The #1 product feedback tool, Meetup is free and easy to use, even if you’re just dipping your toes into online networking. If you’re looking for users to test out your product, or want to get a feel for what else is out there in terms of competition, Meetup can help. In order to find new people with whom to network through Meetup, we recommend that you create a product-centric group and then share it on Twitter and other networks.
Typeform
This type of tool is best for businesses that want to get deeper insights from customers. Typeform allows you to create fun, interactive surveys with questions like How much are you willing to pay for a product/service? or What is your biggest challenge right now? A great way to gather user feedback and find ways to better serve them. They also offer an app that can be used on mobile devices.
Google Forms
Sometimes, you need to gather quick product feedback. A Google form is ideal for collecting short-answer data. The free tool requires users to enter their email address to receive a link, which makes it easy to capture user information. It also allows users to respond with a rating scale or text box for comments or answers. You can export your responses and view them in a spreadsheet format.
SurveyMonkey
This is an easy-to-use feedback tool that helps you quickly create surveys to evaluate your products. It also provides a convenient platform where customers can submit feedback. The website gets over 19 million visitors every month, which makes it an ideal place to find potential customers. Surveys can be conducted through email, text messages and other platforms as well. It’s free for basic features and $15 per month if you want to get in-depth insights.
SurveyGizmo
For those who have outgrown MailChimp, SurveyGizmo is another great product-feedback tool that can easily be integrated with your Shopify store. With unlimited questions and responses, you’ll be able to gain a lot of information about your products—information that will help you improve your business.
Conclusion:
In today’s technological world, it is easier than ever to get feedback on your product, thanks to new tools such as Five Sentence Survey and User Interviews. These online tools provide great opportunities for getting feedback and making changes quickly. Furthermore, they are free or very low cost, making them accessible to almost any business in any industry. Plus, you can use them at all stages of development—not just when you’re ready to launch your product on a large scale.