How Does a Dedicated Development Team Work with Building SaaS Products?

Software as a service (SaaS) is a software sales scheme in which a vendor develops and manages a web application by providing its consumers access to the software via the Internet. The SaaS model is good for the consumers since they avoid expenses associated with the installation, upgrade and maintenance of equipment and software running on it.

In the SaaS model:

* The program is suitable for remote use;

* One application is used by several clients (utility application);

* Payment is charged as a monthly subscription fee or based on the volume of transactions;

* Program support is included in the payment;

* Upgrade of the program is smooth and transparent for customers.

Under the SaaS model, customers do not pay for owning the software but for renting it (that is, using it through a web interface). Thus, unlike the classic software licensing scheme, the customer incurs relatively low recurring costs, and he does not need to invest significant funds to purchase software and hardware platforms for its deployment and then to ensure efficiency. The periodic payment scheme stipulates that if the need for software is temporarily absent, the customer may suspend its use and freeze payments to the developer.

From the point of view of the software developer, the SaaS model allows you to effectively deal with unlicensed software because the software itself does not reach the end customers. In addition, the SaaS concept often reduces the cost of deploying and implementing product technical and consulting support systems, although it does not completely eliminate them.

The main advantage of the SaaS model for the consumer is the lack of expenses associated with the installation, upgrade and maintenance of equipment and software running on it. The market for SaaS solutions in the world is growing steadily.

Benefits of dedicated development team in building and scaling SaaS products

SaaS does not mean that you simply get the software and everything automatically proceeds perfectly. Instead, the concept initially involves even more work.

On-demand software has the following key features:

  • Access to the software is provided remotely from network channels via a web interface;
  • The software is deployed in a single data center, not at the facilities of each individual customer;
  • Software is provided on a lease basis and provides for periodic payments. The cost of technical support is usually included in the cost of rent;
  • Software updates are installed centrally on the SaaS provider side. This way, customers don’t need to install patches and keep up to date with system updates.

Any SaaS model should have the following key characteristics:

  • Safety
  • Scalability, availability and other performance factors
  • Disaster recovery
  • Network bandwidth
  • Security management

Implementation of the SaaS delivery infrastructure is as follows. Once the infrastructure components are available, the operations team should begin building and deploying the SaaS components. The servers must be racked, configured, and then the operating systems must be installed as needed. The safety devices must be updated with the latest versions of IDS. The firewall must also be configured according to the company’s user access policy.More information about dedicated teams can be found at

SaaS Development Team Structure

The organization of a company geared towards SaaS looks different from that of a software company that issues licenses for the operation of software by end customers. In the past, software developers were inventors, while the end customer’s administrators held the operational aspects. This is also the reason for many conflicts in which the wishes of development teams, e.g., B. frequent software updates or modern basic infrastructure, were rejected by administrators in order to ensure stability and security in operation.

SaaS is the time of DevOps. Development companies suddenly have to train their operating muscles. Many have to build them up from scratch. If you continue to keep development and production operations separate in a SaaS company, the same conflicts that used to exist with customer administrators are inevitable. Development teams need to feel the immediate operational consequences of their designs and code. DevOps requires organizational measures. Teams are put together. Differently, the tasks of team members change, and many people have a changing task environment. As we all know, organizational change is sometimes painful. But they are unavoidable on the way to SaaS.

Overall, SaaS improves the situation for the software company and its consumers, as resources are pooled for production operations, thereby increasing professionalism and efficiency. Learn more about SaaS development team structure at

On average, the median startup with between 1-5M in ARR will have 12 engineers, 6 in sales and 3 in marketing. After reaching 50-100M in ARR, the ratio of engineers to salespeople approaches 1:1. Meanwhile, the marketing team increases only by 4X. At an initial stage, companies invest in development and only then supplement this engineering with dedicated teams that will deal with the commercialization of the product.

In the earliest days, the leads head all of these teams. These are often individual contributors or team leads of small people. As a company skills to between 1-5M in ARR, the typical company hires their first VP in Sales. Reaching the 5-20M in ARR, the management team fills out with a layer of VPS. The VP titles remain in customer success in marketing.

The Chief Customer Officer, the c-level title for customer success, is the rarest of the C-level titles appearing in less than 10% of companies at $20M in ARR or higher.

But in sales, a CRO is often hired at the $20-50M ARR range. And at that scale or higher, CROs lead the go-to-market for more than 50% of respondents.

CMOs in SaaS companies head 35% of companies in the $20-50M ARR range, 40% at $50-100M and 53% at $100M+. As we learned at office hours with Hollie Wegman, the role of the CMO is a team builder. And marketing teams don’t scale linearly with other departments, so the need for a team builder can wait longer than either sales or customer success.

These medians conceal a fair amount of variance due to the ACV, buyer, and other differences. But if you were curious about what to expect at each stage of revenue growth, the data illustrate common patterns.

It explains how should saas product team structure, saas engineering team structure, and saas development team structure looks like.

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